Returns & Exchanges

Returns & Exchanges

At ELYON, we take pride in offering premium-quality accessories designed to last. Every order is carefully inspected before it leaves our warehouse. If something isn't right, we're here to help.

Returns

We accept returns within 14 days of receiving your order.

To be eligible for a return, your item must:

  • Be unused and in its original condition.

  • Include all original packaging.

  • Show no signs of wear, damage, or alteration.

Once we receive and inspect your returned item, we'll notify you of the status of your refund. Approved refunds will be issued to your original payment method within a few business days, depending on your payment provider.

Exchanges

If you'd like to exchange an item for another style or color, we're happy to help.

Exchanges are accepted within 14 days of delivery, provided the item is unused, in its original condition, and returned with its original packaging.

If the requested item is unavailable, we'll offer an alternative or store credit.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

Include:

  • Your order number

  • Clear photos of the item and packaging

  • A brief description of the issue

We'll resolve the issue as quickly as possible by arranging a replacement or an appropriate solution at no additional cost.

Non-Returnable Items

For hygiene and quality assurance reasons, we cannot accept returns or exchanges on:

  • Items that have been worn or used.

  • Items damaged after delivery.

  • Products returned without their original packaging.

  • Gift cards (if applicable).

Return Shipping

Unless the return is due to a damaged, defective, or incorrect item, return shipping costs are the customer's responsibility.

We recommend using a tracked shipping service, as ELYON cannot be responsible for items lost during return transit.

Need Assistance?

If you have any questions regarding your order, our team is always happy to help.

Please contact us through our Contact page or email our support team, and we'll get back to you as soon as possible.